Client Support Request

Toll Free: (800) 686-6472
Local: (614) 292-1800


Calls outside of normal business hours are answered by the OARnet Service Desk
Staff on-site 24x7x365

The OSC Help service of the Ohio Supercomputer Center consists of technical support and consulting services for OSC's high performance computing resources. Members of OSC's Science and Technology Support group staff the OSC Help service.

Before contacting OSC Help, please check to see if your question is answered in either the FAQ list or the computing pages. Many of the questions asked by both new and experienced OSC users are answered in these web pages.

Do not send your password to OSC Help, or to anyone, by e-mail.

Please complete the following information, and an OSC staff member will follow up with you during normal business hours.

Please cut and paste the requested information verbatim, rather than trying to summarize or paraphrase the information. It is also better to provide too much information than too little, although multi-megabyte messages are strongly discouraged.

If you e-mail the location of a file to OSC Help, please set the permissions of the file to be world readable (eg. chmod a+r filename) and set the permissions of the directory hierarchy containing the file to be world readable and executable (eg. chmod a+rx directory). This is necessary because the consultants do not have administrator access to the supercomputers.

We require PI approval when adding new authorized users. Please provide us with their full name; institution; department; affiliation; email address; and any special requests. If they are not a US citizen, we will need their country of citizenship.
We require the following information: 1. address to which the letter should be directed (e.g. NSF, Department, mailing address) 2. name of funding agency's representative 3. name of the proposal, as well as names and home institutions of the Co-PIs 4. number of RUs per year you would apply for if you were to receive funding 5. number of years of proposed research 6. solicitation number
If it is to add a new user, please see field directly below.
Files must be less than 6 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.