Supercomputing Support Request

Toll Free: (800) 686-6472

Local: (614) 292-1800

Email: oschelp@osc.edu

Supercomputing Support Hours of Operation

Monday through Friday except OSU holidays

9 a.m. – Noon & 1 p.m. – 5 p.m.

The OSC Help service of the Ohio Supercomputer Center consists of technical support and consulting services for OSC's high performance computing resources. Members of OSC's Science and Technology Support group staff the OSC Help service.

Before contacting OSC Help, please check to see if your question is answered in either the FAQ list or the computing pages. Many of the questions asked by both new and experienced OSC users are answered in these web pages.

Do not send your password to OSC Help, or to anyone, by e-mail.

Please complete the following information, and an OSC staff member will follow up with you during the hours of operation.

Please cut and paste below the requested information verbatim, rather than trying to summarize or paraphrase the information. It is also better to provide too much information than too little, although multi-megabyte messages are strongly discouraged.

If you e-mail the location of a file to OSC Help, please set the permissions of the file to be world readable (eg. chmod a+r filename) and set the permissions of the directory hierarchy containing the file to be world readable and executable (eg. chmod a+rx directory). This is necessary because the consultants do not have administrator access to the supercomputers.

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