Client Support Request

Overview:

The OSC Help service of the Ohio Supercomputer Center consists of technical support and consulting services for OSC's high performance computing resources.  Before contacting OSC Help, please check to see if your question is answered in either the FAQ list or the computing pages. Many of the questions asked by both new and experienced OSC users are answered in these web pages.

Do not give your password to OSC Help, or to anyone, via e-mail, over the phone, or via an online form.

Contact Information:

Toll Free: (800) 686-6472
Local: (614) 292-1800
Email: oschelp@osc.edu
Online:  See form at bottom of page

Hours / Availability:

OSC staff members are typically available Monday through Friday, 9AM to 5PM Eastern, excluding holidays recognized by the Ohio State University (Click here for list), and generally will respond within 4 hours

Calls outside of normal business hours are answered by the OARnet Service Desk (staffed 24x7x365) who will create a ticket for OSC staff to address during normal business hours

Technical Suggestions:

Please cut and paste any requested information verbatim, rather than trying to summarize or paraphrase the information you are seeing on your screen. It is also better to provide too much information than too little, although multi-megabyte messages are strongly discouraged.

If you e-mail the location of a file to OSC Help, please set the permissions of the file to be world readable (eg. chmod a+r filename) and set the permissions of the directory hierarchy containing the file to be world readable and executable (eg. chmod a+rx directory). This is necessary because the consultants do not have administrator access to the supercomputers.

Form to Request Support:

We require PI approval when adding new authorized users. Please provide us with their full name; institution; department; affiliation; email address; and any special requests. If they are not a US citizen, we will need their country of citizenship.
We require the following information: 1. address to which the letter should be directed (e.g. NSF, Department, mailing address) 2. name of funding agency's representative 3. name of the proposal, as well as names and home institutions of the Co-PIs 4. number of RUs per year you would apply for if you were to receive funding 5. number of years of proposed research 6. solicitation number
Files must be less than 6 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml bz2 dmg gz jar rar sit tar zip.