Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Title Category Resolutionsort descending Description Posted Updated
BWA 0.7.17 vulnerability Cardinal Resolved
(workaround)

Cardinal hosted a version of bwa that had an unpatched vulnerability, 0.7.17. 

This version has been removed from Cardinal in favor of 0.7.18

1 year 7 months ago 1 year 4 months ago
16 core nodes on Glenn temporarily unavailable Operations Resolved

This issue has been resolved. The 16-core nodes are online.

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16 core nodes on Glenn are currently...

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13 years 7 months ago 13 years 6 months ago
Grafana is not available since Dec 14 Downtime Resolved

Grafana (grafana.osc.edu) is not available since Dec 14 Downtime. We will fix it soon.

If you have any questions, please contact OSC Help. 

4 years 9 months ago 4 years 9 months ago
Systemic Problem on Cluster Computing service Operations Resolved

4:20PM 6/23/2017 Update: All HPC systems are back in production. This outage may cause failures of users' jobs. We'll update the community as more is known. 

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9 years 3 months ago 9 years 3 months ago
Scratch filesystem Errors on October 1st, 2019 filesystem Resolved

Updated on 12:40 PM Oct 1st, 2019: 

OSC had experienced an unexpected problem with the Scratch filesystem that gives errors "No space left on device" on all clusters since...

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7 years 1 week ago 7 years 1 week ago
issue with OnDemand 6:09 - 8:39 pm Resolved

OnDemand, epi accounting queries, the Viper DB, the Medline DB, the Eweld DB,...

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12 years 1 month ago 12 years 1 month ago
AlphaFold 3 GPU Out-of-Memory Error During Inference Software Resolved
(workaround)

When you run AlphaFold 3, you may encounter a GPU out-of-memory (OOM) failures during model execution. The job terminated with errors similar to:

Can't...
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10 months 2 weeks ago 10 months 2 weeks ago
Rolling reboot of Ascend, Owens and Pitzer starting from Oct 25 2023 Owens, Pitzer Resolved

Update on Nov 8 2023:

Rolling reboots of all clusters are completed. 

Update on Nov 3 2023:

Rolling reboots of Ascend and Pitzer clusters...

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2 years 11 months ago 2 years 11 months ago
Major network switch outage Network Resolved

01:20 PM 11/14/2018 Update:

...

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7 years 10 months ago 7 years 10 months ago
Pitzer Xfce Desktop through OnDemand is not working OnDemand Resolved

Pitzer Xfce Desktop through OnDemand is not working. Please choose 'Mate' desktop environment instead. We are working to fix this issue now and apologize for any inconvenience. Please contact ...

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7 years 8 months ago 7 years 8 months ago

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