This issue is fixed.
Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category |
Resolution |
Description | Posted | Updated |
|---|---|---|---|---|---|
| Estimated charging for serial jobs on Oakley is incorrect | Batch |
Resolved |
Currently, the estimated RU charge reported at the end of a job shows an incorrect value for serial jobs on Oakley of the entire node. Jobs are being charged the correct amount in the official... Read more |
11 years 1 week ago | 8 years 4 months ago |
| OSC is experiencing a very high support load | Operations |
Resolved |
OSC is currently experiencing a very high customer ticket load. Please allow extra time for analysts to get to your issue. We apologize for any inconvenience. Thank you for your continued support... Read more |
5 years 3 months ago | 5 years 2 months ago |
| Error when downloading SRA data on computing nodes | Owens, Pitzer, Software |
Resolved (workaround) |
NCBI blocks any connection from computing nodes because they are behind firewalls. Thus OSC users cannot use SRA tools to download data "on-the-fly" at runtime on computing nodes, e.g. 'fastq-dump... Read more |
7 years 2 months ago | 1 year 5 months ago |
| Some MKL environment variables have incorrect paths | Ascend, Cardinal, Pitzer, Software |
Resolved |
MKL module files define some helper environment variables with incorrect paths. This can yield link time errors. All three clusters are affected. We are working to correct the module... Read more |
1 year 4 months ago | 1 year 1 month ago |
| VASP job with Out-of-Memory crashes compute node(s) | Batch, Owens, Software |
Resolved (workaround) |
... Read more |
9 years 5 months ago | 1 year 5 months ago |
| Frame Renderer - Maya Ondemand app issue | OnDemand, Outage, Software |
Resolved |
There are currently issues with the Frame Renderer (Maya) interacitve app in ondemand.osc.edu OSC staff are working with the vendor to resolve the... Read more |
3 years 8 months ago | 3 years 5 months ago |
| DOWNTIME EXTENDED UNTIL MORNING OF 12/13/17 |
Resolved |
We have extended the 12/12/2017 downtime until 7AM on 12/13/17 to complete filesystem maintenance that has taken longer than expected. |
8 years 10 months ago | 8 years 10 months ago | |
| Rolling reboot of Ascend, Owens and Pitzer starting from Oct 25 2023 | Owens, Pitzer |
Resolved |
Update on Nov 8 2023: Rolling reboots of all clusters are completed. Update on Nov 3 2023: Rolling reboots of Ascend and Pitzer clusters... Read more |
2 years 11 months ago | 2 years 11 months ago |
| STAR-CCM+ OpenMPI Job Failed due to Out-of-Memory | Cardinal, Software |
Resolved (workaround) |
After the scheduled downtime on May 12, 2026, STAR-CCM+ has been encountering out-of-memory errors when running OpenMPI jobs. A message similar to the following... Read more |
4 months 2 weeks ago | 3 months 2 weeks ago |
| Issue when loading multiple Fluent or ANSYS modules simultaneously | Software |
Resolved |
Due to the way our Fluent and ANSYS modules are configured, simultaneously loading multiple of either module will cause a cryptic error. The most common case of this happening is when multiple of... Read more |
12 years 5 days ago | 10 years 11 months ago |
