Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category | Resolution | Description |
Posted |
Updated |
|---|---|---|---|---|---|
| /fs/ess and OnDemand not accessible | filesystem, OnDemand |
Resolved |
/fs/ess and OnDemand are not accessible now. We are working on this. Sorry for the inconvenience. Please contact OSC Help if you have any questions. |
5 years 1 month ago | 5 years 1 month ago |
| Problems with the nightly backup on ess filesystem | Backups |
Resolved |
We are having problems with the nightly backup on ess filesystem, causing missing backups of the /fs/ess file system since Monday, August 9th. Backups of home directory and /fs/project are normal... Read more |
5 years 1 month ago | 5 years 1 month ago |
| Backup failures on ess filesystem | Backups, filesystem |
Resolved |
The backups on the /fs/ess filesystem are having issues running. There has not been a successful backup of this filesystem since Sunday, 08 August 2021. OSC is working with the vendor to... Read more |
5 years 1 month ago | 5 years 1 month ago |
| OSC is experiencing a very high support load | Operations |
Resolved |
OSC is currently experiencing a very high customer ticket load. Please allow extra time for analysts to get to your issue. We apologize for any inconvenience. Thank you for your continued support... Read more |
5 years 3 months ago | 5 years 2 months ago |
| PI can't submit FY22 budget on 6/30/2021 |
Resolved |
Due to an error in the OSC Client Portal (my.osc.edu), PIs will not be able to submit an FY22 budget on June 30, 2021. Please create a new current budget on or after July 1st, 2021 to reactivate... Read more |
5 years 3 months ago | 5 years 3 months ago | |
| Correction on OSC project restriction email | Account Management |
Resolved |
Updated: OSC has resolved this morning's issue and reverted impacted projects back to an ACTIVE status. Queued jobs under those projects will be able to start once today's... Read more |
5 years 3 months ago | 5 years 3 months ago |
| CP2K 6.1 would fail on Pitzer Cascade Lakes (48-core) node: | Pitzer |
Resolved (workaround) |
CP2K 6.1 would fail with the following error when running on Pitzer Cascade Lakes (48-core) node: Program received signal SIGFPE: Floating-point exception - erroneous arithmetic...Read more |
5 years 3 months ago | 1 year 4 months ago |
| Reached your pull rate limit while pull from Docker hub | Software |
Resolved (workaround) |
You might encounter an error when pulling from Docker hub: ERROR: toomanyrequests: Too Many Requests. or You have reached your...Read more |
5 years 3 months ago | 10 months 2 weeks ago |
| Problems with GPFS filesystem, and OnDemand is not working | filesystem |
Resolved |
Updates on 12:00pm June 10: The issue is fixed. All impacted services return to production. We apologize for the inconvience. If you have any questions, please... Read more |
5 years 4 months ago | 5 years 4 months ago |
| OnDemand Apps are not working | OnDemand, Outage |
Resolved |
Apps through OnDemand (ondemand.osc.edu) can't be launched successfully. You will see the error like:
|
5 years 4 months ago | 5 years 4 months ago |
