Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category |
Resolution |
Description | Posted | Updated |
|---|---|---|---|---|---|
| Error when downloading SRA data on computing nodes | Owens, Pitzer, Software |
Resolved (workaround) |
NCBI blocks any connection from computing nodes because they are behind firewalls. Thus OSC users cannot use SRA tools to download data "on-the-fly" at runtime on computing nodes, e.g. 'fastq-dump... Read more |
7 years 1 month ago | 1 year 3 months ago |
| Logging into Globus with OSC credentials is broken | Outage |
Resolved |
Updated on 06/10/2022: This is fixed. Original post: OSC clients can't log into ... Read more |
4 years 3 months ago | 4 years 3 months ago |
| 'quota' command does not work on GPFS | system software |
Resolved |
The 'quota' command does not provide any information about file quotas on the GPFS filesystem. Until we fix this issue, please look at your file system usage in the message printed when you log in... Read more |
13 years 2 weeks ago | 10 years 1 month ago |
| Annual Allocation Balances Incorrect | client portal |
Resolved |
Balances for annual allocations projects are wrong in my.osc.edu and on the OSCusage command; usage information is correct. Individual communications to PIs have been sent; more information to... Read more |
6 years 10 months ago | 6 years 8 months ago |
| DOWNTIME EXTENDED UNTIL MORNING OF 12/13/17 |
Resolved |
We have extended the 12/12/2017 downtime until 7AM on 12/13/17 to complete filesystem maintenance that has taken longer than expected. |
8 years 9 months ago | 8 years 9 months ago | |
| Multi-node job hang with ORCA 5 | Owens, Pitzer, Software |
Resolved (workaround) |
You may experience a multi-node job hang if the job runs into a module that requires heavy I/O, e.g., MP2 or CCSD. Additionally, it potentially leads to our GPFS performance issue. We have... Read more |
2 years 5 months ago | 1 year 4 months ago |
| STAR-CCM+ OpenMPI Job Failed due to Out-of-Memory | Cardinal, Software |
Resolved (workaround) |
After the scheduled downtime on May 12, 2026, STAR-CCM+ has been encountering out-of-memory errors when running OpenMPI jobs. A message similar to the following... Read more |
3 months 1 week ago | 2 months 2 weeks ago |
| Issue when loading multiple Fluent or ANSYS modules simultaneously | Software |
Resolved |
Due to the way our Fluent and ANSYS modules are configured, simultaneously loading multiple of either module will cause a cryptic error. The most common case of this happening is when multiple of... Read more |
11 years 11 months ago | 10 years 10 months ago |
| Rolling reboots of Owens cluster, starting from Feb 18, 2021 | Owens |
Resolved |
Updated on March 2: This is completed. Original Post: We will have rolling reboots of Owens cluster including login and compute nodes,... Read more |
5 years 6 months ago | 5 years 6 months ago |
| Client Portal: Intermittent Outages | Account Management, Account/Shell, Login Problems, Outage |
Resolved |
We are experiencing infrastructure issue on the servers that host the Client Portal (my.osc.edu). Outages are intermittent. We apologize for the... Read more |
7 years 7 months ago | 7 years 2 months ago |
