We are currently experiencing temporary instability on the Ascend login nodes.
A rolling reboot is in progress to address CVE-2026-23111 for all clusters, including Ascend, Cardinal, and Pitzer.
Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
Title |
Category | Resolution | Description | Posted | Updated |
|---|---|---|---|---|---|
| Sign Up reCAPTCHA Error |
Resolved |
If you fail to hit the reCAPTCHA and try to submit the form, you will receive an error regarding the reCAPTCHA. If you hit the reCAPTCHA and re-submit, the error will remain. ... Read more |
6 years 10 months ago | 6 years 7 months ago | |
| Singularity: failed to pull a large Docker image | Software |
Resolved (workaround) |
You might encounter an error while pulling a large Docker image: [pitzer-login01]$ apptainer pull docker://qimme2/core FATAL: Unable to pull docker://qiime2/core While...Read more |
1 year 1 month ago | 6 months 3 weeks ago |
| Singularity: failed to run a container directly or pull an image from Singularity or Docker hub | Software |
Resolved (workaround) |
You might encounter an error while run a container directly from a hub: [pitzer-login01]$ apptainer run shub://vsoch/hello-world Progress...Read more |
1 year 1 month ago | 6 months 3 weeks ago |
| Slow Processing of Password Changes | Account Management, client portal |
Resolved |
Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes. We are working on resolving this issue. |
6 years 11 months ago | 4 years 6 months ago |
| Slurm database repair on 01/25/2024 | Outage |
Resolved |
We have scheduled a Slurm database repair, which is planned to start at 8:30 am US/Eastern on Thursday, January 25, 2024. During the repair, Slurm database will be offline; running jobs and... Read more |
2 years 4 months ago | 2 years 4 months ago |
| Slurm on Pitzer is offline |
Resolved |
The Slurm scheduler for Pitzer is currently offline. We are working with the vendor for the fix. Sorry for the inconvenience. |
2 years 3 months ago | 2 years 3 months ago | |
| Slurm to be Upgraded to Version 23.11.4 | Owens, Pitzer |
Resolved |
Updates on 04/08/2024: The rolling reboots are completed. Updates: We will perform rolling reboots on this... Read more |
2 years 3 months ago | 2 years 2 months ago |
| Some backups of ESS project directories are missed |
Resolved |
Backups of ESS project directories (/fs/ess) are missed on August 10 and 13, 2022. We apologize for the inconvenience. Please contact OSC Help if you... Read more |
3 years 10 months ago | 3 years 10 months ago | |
| Some issues remain after downtime | Login Problems, Operations, Outage |
Resolved |
15 July 2016, 5:00PM update: some additional issues we are facing
|
9 years 11 months ago | 8 years 9 months ago |
| Some MKL environment variables have incorrect paths | Ascend, Cardinal, Pitzer, Software |
Resolved |
MKL module files define some helper environment variables with incorrect paths. This can yield link time errors. All three clusters are affected. We are working to correct the module... Read more |
1 year 6 days ago | 10 months 1 week ago |
