Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category |
Resolution |
Description | Posted | Updated |
|---|---|---|---|---|---|
| Client Portal: Intermittent Outages | Account Management, Account/Shell, Login Problems, Outage |
Resolved |
We are experiencing infrastructure issue on the servers that host the Client Portal (my.osc.edu). Outages are intermittent. We apologize for the... Read more |
7 years 6 months ago | 7 years 1 month ago |
| Gaussian g16b01 G4 problem | Owens, Pitzer, Software |
Resolved (workaround) |
Gaussian-4 (G4) theory calculations in Gaussian 16 Rev. B.01 can produce erratic results. A workaround is to use Gaussian 16 Rev. A.03 or Rev. C.01, e.g.:
Read more |
7 years 6 months ago | 1 year 2 months ago |
| Scratch filesystem is down | filesystem, OnDemand |
Resolved |
Updated on 2:30pm Feb 1st: Scratch filesystem is back. OnDemand is also available now. Original Post: Scratch filesystem is down now.... Read more |
7 years 6 months ago | 7 years 6 months ago |
| Pitzer Xfce Desktop through OnDemand is not working | OnDemand |
Resolved |
Pitzer Xfce Desktop through OnDemand is not working. Please choose 'Mate' desktop environment instead. We are working to fix this issue now and apologize for any inconvenience. Please contact ... Read more |
7 years 6 months ago | 7 years 6 months ago |
| Incorrect RU Balances | client portal |
Resolved |
RESOLVED 2/20/2019 We deployed a new version of the Client Portal during our downtime on Tuesday, 2/5, and a bug has been introduced. The Client Portal (my.osc.edu) and OSCUsage... Read more |
7 years 6 months ago | 7 years 5 months ago |
| Storage usage reported in the Project Dashboard is not correct | client portal |
Resolved |
After you log into the client portal (my.osc.edu), the storage usage of each project under 'Project Summaries' reported in the Project Dashboard is not correct. Please click 'Usage Details'... Read more |
7 years 5 months ago | 6 years 9 months ago |
| Group membership discrepancies | Account Management, client portal |
Resolved |
Group changes may not always propagate through to our HPC Systems, although they show in the Client Portal (my.osc.edu). Issue: if you are added to a project that is still in a REQUESTED... Read more |
7 years 1 month ago | 6 years 11 months ago |
| "Forgot your password?" Unavailable | Account Management, client portal |
Resolved |
Password changes cannot be completed via the "Forgot your password?" tool at the login page of the Client Portal (my.osc.edu). Passwords can be changed once you log into the Client Portal... Read more |
7 years 1 month ago | 7 years 1 month ago |
| GPFS filesystem Problem on Oct 24 2019 | filesystem |
Resolved |
Updated on 4:45 PM Oct 24, 2019 The issue is fixed. GPFS filesystems and OnDemand are back. Original Post We are having issues with GPFS filesystem... Read more |
6 years 9 months ago | 6 years 9 months ago |
| Inviting user to a project based on project and user types (academic/commercial/classroom) | client portal |
Resolved |
A recent update has corrected this error. |
6 years 9 months ago | 6 years 5 months ago |
