Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Title Category Resolution Description Postedsort ascending Updated
Apptainer apt GPG Error Caused by Private /tmp Software Unresolved
(workaround)

On any compute node, users may encounter the following error when installing packages with apt in Apptainer:

W: GPG error: http://security.ubuntu.com/ubuntu focal-... Read more          
4 days 11 hours ago 4 days 11 hours ago
GPU/VIS nodes for various OOD apps are broken Cardinal, OnDemand, Outage, Software Resolved

After the most recent downtime we discovered that various OOD apps relying on the "virtualgl" module on Cardinal were broken. We have since updated and pinned the latest virtualgl version... Read more

1 week 1 day ago 2 days 11 hours ago
Apptainer container builds fail on compute nodes due to /tmp namespace behavior Software Resolved

Building Apptainer containers on compute nodes may fail during apt update or other package operations... Read more

1 month 2 days ago 1 week 5 days ago
Matlab parallel pool cannot connect Matlab, Pitzer Unresolved

In some cases, matlab will hang with connecting to parallel pool on Pitzer. This was discovered in the 2026 January downtime. We are still investigating

1 month 2 days ago 1 month 2 days ago
Schrodinger 2023.2 does not launch Software Resolved
(workaround)

Schrodinger 2023.2 does not launch through OnDemand or OnDemand desktop, failing with "fatal error"

Schrodinger can be launched on vis nodes, through... Read more

1 month 3 weeks ago 1 day 9 hours ago
AlphaFold 3 GPU Out-of-Memory Error During Inference Software Resolved
(workaround)

When you run AlphaFold 3, you may encounter a GPU out-of-memory (OOM) failures during model execution. The job terminated with errors similar to:

Can't... Read more          
2 months 2 weeks ago 2 months 2 weeks ago
Storage Service Interruption Outage Resolved

This is resolved. If you do not see the Project or Scratch filesystems in your filebrowser in OnDemand, use the "Restart Web Server" option in the help menu in... Read more

3 months 3 days ago 3 months 3 days ago
Code Server ondemand.osc.edu cannot open this folder because it contains system files OnDemand, Software Resolved

Trying to download a directory through code server results in the error "ondemand.osc.edu cannot open this folder because it contains system files"

To work... Read more

3 months 2 weeks ago 3 months 2 weeks ago
MVAPICH 3.0 hang due to PMI mismatch with Slurm Software Resolved
(workaround)

Applications such as Quantum ESPRESSO, LAMMPS, and NWChem experienced hangs with MVAPICH 3.0 due to a PMI mismatch. MVAPICH 3.0 was built with PMI-1, while newer Slurm versions on RHEL 9... Read more

4 months 4 days ago 1 month 3 weeks ago
Testing Issue for Quantum Espresso 7.4.1 on Ascend Ascend, Software Resolved

Benchmark AUSURF112 for quantum-espresso/7.4.1 on Ascend aborts.  We suspect that this is a lurking bug in Quantum Espresso and are reporting it as a convenience.  Concerned users can use... Read more

4 months 2 weeks ago 2 months 2 weeks ago

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