We are currently experiencing temporary instability on the Ascend login nodes.
A rolling reboot is in progress to address CVE-2026-23111 for all clusters, including Ascend, Cardinal, and Pitzer.
Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category |
Resolution |
Description | Posted | Updated |
|---|---|---|---|---|---|
| Reached your pull rate limit while pull from Docker hub | Software |
Resolved (workaround) |
You might encounter an error when pulling from Docker hub: ERROR: toomanyrequests: Too Many Requests. or You have reached your...Read more |
4 years 12 months ago | 6 months 3 weeks ago |
| Password Expiration Emails | client portal |
Resolved |
Password expiration notices are still being sent after you change your password. |
7 years 1 month ago | 7 years 1 month ago |
| Python version mismatch in Jupyter + Spark instance | Software |
Resolved (workaround) |
You may encounter the following error message when running a Spark instance using a custom kernel in the Jupyter + Spark app: 25/04/25 10:49:01 WARN TaskSetManager:...Read more |
1 year 4 weeks ago | 6 months 4 days ago |
| LAMMPS 14May16 velocity command problem on Owens | Software |
Resolved (workaround) |
LAMMPS 14May16 on Owens can hang when using the velocity command. Inputs that hang on Owens work on Oakley and Ruby. LAMMPS 31Mar17 on Owens also works. Here is an example failing input snippet... Read more |
9 years 6 months ago | 1 year 1 month ago |
| Symlinks to /fs/project directories were missed | filesystem |
Resolved |
Symlinks to /fs/project directories were missed for a short period of time both on Tuesday afternoon October 11(right after downtime) and Wedenday morning October 12. It might result in job... Read more |
3 years 8 months ago | 3 years 8 months ago |
| PyTorch jobs timeout and hanging | GPU |
Resolved |
We have observed that many PyTorch users frequently encounter random timeouts, which result in the termination of their jobs but leave the process running on the node.... Read more |
2 years 11 months ago | 2 years 5 months ago |
| Testing Issue for Quantum Espresso 7.4.1 on Ascend | Ascend, Software |
Resolved |
Benchmark AUSURF112 for quantum-espresso/7.4.1 on Ascend aborts. We suspect that this is a lurking bug in Quantum Espresso and are reporting it as a convenience. Concerned users can use... Read more |
8 months 3 weeks ago | 6 months 2 weeks ago |
| Certain modules not accessible | Software |
Resolved |
Certain modules are not working for all clusters since the downtime. We have reports specifically that Amber, Gaussian, and Turbomole are not working. We are working to resolve the issue, but... Read more |
11 years 11 months ago | 11 years 11 months ago |
| Spurious warnings about balance being exhausted | client portal |
Resolved |
Due to the price changes and some specifics about MyOSC, you may get warnings... Read more |
5 years 11 months ago | 5 years 10 months ago |
| Ls-Dyna license outage | Licensing |
Resolved |
4:30 PM 10/18/2018 Original Post: Ls-Dyna license is not available now. We are actively investigating the issue with LSTC. Please contact ... Read more |
7 years 7 months ago | 7 years 7 months ago |
