Supercomputing Support

oschelp contact information and recommendations

Do not send your password to oschelp, or to anyone, by email

hours: 9 a.m.- 5 p.m., Monthday through Friday, except on OSU holidays


contact--phone: (614)292-1800

address: 1224 Kinnear Road, Columbus OH 43212


To submit a query to oschelp, preferably by email, provide as much of the following information as possible/appropriate

  • your name and userid
  • your email address and telephone number
  • name of system (Oakley, Glenn, BMI cluster, etc.)
  • description of the issue
  • language/software you are using
  • job id number from PBS
  • exact command(s) you used
  • exact error message(s)
  • job script(s)
  • input file(s)
  • compiler message(s) and/or listing(s)
  • source code fragment(s)
  • steps you have tried to fix or work around the problem

Additional steps to take

  • change permissions on directories and files to the consultant must refer (chmod a+r dirname; chmod a+r filename)
  • consultant will probably create a ticket through the Service Now system; please respond to the ticket without changing anything (you may add a cc if you like)