Technical Support

Technical Support icon

OSC Help consists of technical support and consulting services for OSC's high performance computing resources. Members of OSC's HPC Client Services group comprise OSC Help.

Before contacting OSC Help, please check to see if your question is answered in either the FAQ or the Knowledge Base. Many of the questions asked by both new and experienced OSC users are answered in these web pages.

If you still cannot solve your problem, please do not hesitate to contact OSC Help:

All calls will be transferred to voicemail, and an OSC staff member will contact you as soon as possible.

Phone: (614) 292-1800
Submit your issue online

OSC Help hours of operation:

Basic and advanced support are available Monday through Friday, 9 a.m.–5 p.m. (Eastern time zone), except OSU holidays

OSC users also have the ability to directly impact OSC operational decisions by participating in the Statewide Users Group. Activities include managing the allocation process, advising on software licensing and hardware acquisition.

We recommend following HPCNotices on X to get up-to-the-minute information on system outages and important operations-related updates.