Client Portal

The link to the client portal is Please log into it using your current OSC HPC username and password.

OSC client portal is a full replacement of OSC’s accounting and account management infrastructure (including and It maintains the ability to change your password and contact information as well as submit grant proposals, but much is being added. A partial list includes:

  • Self-signup for accounts
  • PIs or their designates can manage user access to research projects
  • Ability to report funding and publications relevant to your use of OSC services
  • Ability to run custom reports on usage and annotate jobs

HPC Client Services Manager Brian Guilfoos conducted a WebEx demonstrating the client portal capabilities. OSC is developing shorter videos to accompany the various documentation pages.


Client Portal Known Issues

Title Category Description Posted Updated outbound email outage Account Management, client portal, login, Login Problems

There is an issue with sending outbound emails, including the 'Forgot Password' emails.

There is ongoing work to resolve this issue as soon as possible. 

Contact OSC... Read more

19 hours 17 min ago 18 hours 55 min ago
Adding user to a project based on project and user types (academic/commercial/classroom) client portal

It is inconsistent whether academic users can be invited to a commercial project and vice versa.

There are workarounds in place, contact OSC Help for assistance.

2 months 3 weeks ago 2 months 3 weeks ago
Email Issues client portal

OSU is having ongoing periodic problems with Microsoft (their mail hosting provider) severely delaying outbound email. There is no solution being offered and no timeline for getting it resolved.... Read more

3 months 1 week ago 3 months 1 week ago
Slow Processing of Password Changes Account Management, client portal

Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes.

We are working on resolving this issue.

6 months 3 weeks ago 6 months 3 weeks ago