Client Portal

There are new changes that will be coming to osc client portal starting July 1, 2020,
see the July 1, 2020 changes section below for some details and see OSC fee structure page as well.

The url of the OSC client portal is Please log into it using your current OSC HPC username and password.


OSC client portal is a full replacement of OSC’s accounting and account management infrastructure (including and It maintains the ability to change your password and contact information as well as submit grant proposals, but much is being added. A partial list includes:

  • Self-signup for accounts
  • PIs or their designates can manage user access to research projects
  • Ability to report funding and publications relevant to your use of OSC services
  • Ability to run custom reports on usage and annotate jobs

See the navigation sections, one below and one on the right side of the page, for some guides on using the client portal.

July 1, 2020 changes

Starting on 01 July 2020, OSC will start phasing out the use of resource units as a metric for usage. There may still be some legacy references to this term on pages here on the OSC public website and in the OSC client portal.

This particularly affects the displayed balances of projects. The value will now be in terms of dollars and NOT resource units. So, a project with a balance of 1000 may show the keyword RU (resource units), but the actual value will represent $1000 budget instead.

The term for RU may also be referenced when requesting new allocations and viewing job records. If there is any confusion about this, contact OSC help with questions/concerns.


Client Portal Known Issues

Title Category Description Posted Updated
Slow Processing of Password Changes Account Management, client portal

Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes.

We are working on resolving this issue.

1 year 19 hours ago 1 year 19 hours ago