Service Terms

Service agreement

  • Used to group projects together.
    • A PI may have multiple service agreements, but it is preferred to limit the amount to one.
  • Reference billing information.
  • Allocate credits and discounts. 
  • Apply custom rates.
  • Set up automatically (must have a service agreement to have a project).
    • If you have had a project with OSC, you already have a service agreement.

Budget

  • Set per project as a soft limit of total spending for that project.
    • When a budget becomes zero or negative, the project is restricted.
      • Running jobs will complete.
      • Pending jobs will not be scheduled.
      • Jobs cannot be submitted using a restricted project.
      • Storage continues to be charged, regardless of the project/budget status.
  • Updated once per day (overnight), based on completed jobs and storage quota from that day.

Credit

  • Attached to a service agreement, and apply to all projects under that service agreement.
    • Credit will be depleted for project charges for projects under the associated service agreement, up to the credit amount, during the billing period
      • e.g. There is a credit of $5. Charges for a project where this credit can apply sum up to $2. The total charge is updated to $0, and then the credit is reduced to $3.
  • Credits are only updated once per month.
    • OSC runs billing periodically to generate statements to send to institutions. Once billing runs, then the credit is reduced appropriately.
  • Credit is not reflected in the budget. These are separate. 
  • Current types:
    • Ohio academic: annual credit of $1,000 per PI

Discount

  • Two methods:
    • Attached to a service agreement, and apply to all projects under that service agreement.
    • Attached to a project type, and apply to all projects of that type.
  • OSC runs billing periodically to generate statements to send to institutions. The discount will be taken from the bill when it is run
  • Discount is not reflected in the budget. 
  • Current types:
    • Classroom: 100%
    • Campus Champion: 100%

Billing

  • Jobs record a price when it is completed based on the rate at the time the job was submitted.
    • The recorded price does not reflect any credit or discount.
  • Storage is billed daily, based on quota.
  • Service agreements have an associated billing period (monthly, quarterly, annually). By default, the billing period is monthly. 
  • Jobs included in the billing will have completed during the selected timeframe. 
  • OSC runs billing periodically to generate statements to send to institutions. Credits and discounts will be applied at this time.