Known Issues

Known Issues

Title Category Resolution Description Posted Updated
LAMMPS ppn=40 GPU problem on Pitzer Pitzer, Software Unresolved

On Pitzer both LAMMPS 22Aug18 and 5Jun19 gpu jobs with ppn=40 hang immediately after lammps begins execution.  A workaround is to use ppn=39.

10 months 5 days ago 3 weeks 13 hours ago
Sign Up reCAPTCHA Error Unresolved

If you fail to hit the reCAPTCHA and try to submit the form, you will receive an error regarding the reCAPTCHA.

If you hit the reCAPTCHA and re-submit, the error will remain.

... Read more

3 weeks 5 days ago 3 weeks 5 days ago
HPC Job Activity Table: Save Report Unresolved

If you save a report at the HPC Job Activity Table, you must exit out of your web browser in order to have the report saved correctly and be able to switch in between the reports.

There is... Read more

3 weeks 5 days ago 3 weeks 5 days ago
Error when downloading SRA data on computing nodes Owens, Pitzer, Software Unresolved

NCBI blocks any connection from computing nodes because they are behind firewalls. Thus OSC users cannot use SRA tools to download data "on-the-fly" at runtime on computing nodes, e.g. 'fastq-dump... Read more

1 month 14 hours ago 1 month 14 hours ago
Group membership discrepancies Account Management, client portal Unresolved

Group changes may not always propagate through to our HPC Systems, although they show in the Client Portal (my.osc.edu). 

Issue: if you are added to a project that is still in a REQUESTED... Read more

1 month 2 weeks ago 1 month 2 weeks ago
Slow Processing of Password Changes Account Management, client portal Unresolved

Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes.

We are working on resolving this issue.

1 month 3 weeks ago 1 month 3 weeks ago
Negative Balance Emails client portal Unresolved

Negative balance emails continue to be sent once an application is submitted.

To confirm whether or not you have truly submitted an application for additional resources and that you can... Read more

3 months 2 weeks ago 3 months 2 weeks ago
performance issue on intelmpi/2019.3 Ruby Unresolved

A new installation of intelmpi with 2019.3 version has a performance issue on Ruby. We are actively investigating this issue. If you have any questions, please contact... Read more

4 months 3 weeks ago 4 months 3 weeks ago
Storage usage reported in the Project Dashboard is not correct client portal Unresolved

After you log into the client portal (my.osc.edu), the storage usage of each project under 'Project Summaries' reported in the Project Dashboard is not correct. Please click 'Usage Details'... Read more

5 months 2 weeks ago 5 months 2 weeks ago
Gaussian g16b01 G4 problem Owens, Pitzer, Software Unresolved

Gaussian-4 (G4) theory calculations in Gaussian 16 Rev. B.01 can produce erratic results.  A workaround is to use Gaussian 16 Rev. A.03: 

module load gaussian/g16a03... Read more          
6 months 4 weeks ago 6 months 1 week ago

Pages