There is an issue with my.osc.edu sending outbound emails, including the 'Forgot Password' emails.

Known Issues

Known Issues

Title Category Resolution Description Posted Updated
my.osc.edu outbound email outage Account Management, client portal, login, Login Problems Unresolved

There is an issue with my.osc.edu sending outbound emails, including the 'Forgot Password' emails.

There is ongoing work to resolve this issue as soon as possible. 

Contact OSC... Read more

19 hours 14 min ago 18 hours 52 min ago
OSCusage Command Ruby Unresolved

OSCusage is not working on Ruby. Please use Owens or Pitzer. See https://www.osc.edu/resources/getting_started/... Read more

1 month 1 week ago 1 month 1 week ago
Ansys DesignModeler with hardware acceleration Software Unresolved

Ansys DesignModeler with hardware acceleration is not working.

With Ansys version greater than 19.1, DesignModeler is working with software rendering mode, but it is very slow.

 ... Read more

1 month 3 weeks ago 1 month 3 weeks ago
Large MPI job startup hang with mvapich2/2.3 and mvapich2/2.3.1 Owens, Pitzer, Software Unresolved

We have found that large MPI jobs may hang at startup with mvapich2/2.3 and mvapich/2.3.1 (on any compiler dependency) due to a known bug that has been fixed in release 2... Read more

2 months 1 week ago 2 months 1 week ago
Adding user to a project based on project and user types (academic/commercial/classroom) client portal Unresolved

It is inconsistent whether academic users can be invited to a commercial project and vice versa.

There are workarounds in place, contact OSC Help for assistance.

2 months 3 weeks ago 2 months 3 weeks ago
Email Issues client portal Unresolved

OSU is having ongoing periodic problems with Microsoft (their mail hosting provider) severely delaying outbound email. There is no solution being offered and no timeline for getting it resolved.... Read more

3 months 1 week ago 3 months 1 week ago
Gaussian g16b01 G4 problem Owens, Pitzer, Software Unresolved

Gaussian-4 (G4) theory calculations in Gaussian 16 Rev. B.01 can produce erratic results.  A workaround is to use Gaussian 16 Rev. A.03 or Rev. C.01, e.g.: 

module load gaussian/... Read more          
12 months 15 hours ago 3 months 4 weeks ago
HPC Job Activity Table: Save Report Unresolved

If you save a report at the HPC Job Activity Table, you must exit out of your web browser in order to have the report saved correctly and be able to switch in between the reports.

There is... Read more

5 months 3 weeks ago 5 months 3 weeks ago
Error when downloading SRA data on computing nodes Owens, Pitzer, Software Unresolved

NCBI blocks any connection from computing nodes because they are behind firewalls. Thus OSC users cannot use SRA tools to download data "on-the-fly" at runtime on computing nodes, e.g. 'fastq-dump... Read more

6 months 1 day ago 6 months 1 day ago
Slow Processing of Password Changes Account Management, client portal Unresolved

Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes.

We are working on resolving this issue.

6 months 3 weeks ago 6 months 3 weeks ago

Pages