Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Title Category Resolution Description Posted Updated
Resolved: Home directory space Issue with MATLAB 2024a Software Resolved

Users may experience their home directory running out of space after executing multiple MATLAB 2024a jobs. This issue is caused by the accumulation of multiple copies of the MathWorks Service... Read more

5 months 3 weeks ago 5 months 3 weeks ago
NCCL hang on Ascend dual-GPU nodes Ascend, GPU, Software Resolved
(workaround)

Users may encounter the following message and experience NCCL hangs if the first operation is a barrier when running multi-GPU training. We have identified... Read more

5 months 4 weeks ago 5 months 3 weeks ago
STAR error bgzf_open: Assertion failed Cardinal, Software Resolved
(workaround)

You may encounter errors that look similar to these when running STAR 2.7.10b:

STAR: bgzf.c:158: bgzf_open: Assertion `compressBound(0xff00) < 0x10000' failed.

Cause... Read more

6 months 1 week ago 6 months 4 min ago
WARN SparkSession in Jupyter + Spark instance Software Resolved
(workaround)

You may encounter the following warning message when running a Spark instance using the default PySpark kernel in a Jupyter + Spark application:

WARN SparkSession: Using an... Read more          
6 months 1 week ago 6 months 1 week ago
MPI-IO issues on home directories with Intel MPI 2019.3 Pitzer, Software Resolved
(workaround)

Certain MPI-IO operations with intelmpi/2019.3 may crash, fail or proceed with errors on the home directory. We do not expect the same issue on our GPFS file system, such as the... Read more

6 months 2 weeks ago 6 months 2 weeks ago
Using mpiexec/mpirun with Intel MPI on Slurm Software Resolved
(workaround)

Intel MPI on Slurm batch system is configured to support PMI process manager. It is recommended to use srun as MPI program launcher. If you prefer using mpiexec/... Read more

6 months 2 weeks ago 6 months 2 weeks ago
A partial-node MPI job failed to start using Intel MPI mpiexec Owens, Pitzer, Software Resolved
(workaround)

A partial-node MPI job may fail to start using mpiexec from intelmpi/2019.3 and intelmpi/2019.7 with error messages like

[mpiexec@o0439.ten.osc.... Read more          
5 years 4 weeks ago 6 months 2 weeks ago
GCC 13 compilation errors due to missing headers Cardinal, Pitzer, Software Resolved
(workaround)

Users may encounter the following errors when compiling a C++ program with GCC 13:

error: 'uint64_t' in namespace 'std' does not name a type

or

error: 'std::... Read more          
1 year 1 month ago 6 months 2 weeks ago
starccm/15.02.007 with intelmpi after Mar 22, 2022 Resolved
(workaround)

STAR-CCM+ 15.02.007 and 15.02.007-mixed with intelMPI would fail on multiple node jobs after the downtime on Mar 22, 2022. Please use openmpi instead. You can find more... Read more

3 years 8 months ago 6 months 2 weeks ago
CP2K 6.1 would fail on Pitzer Cascade Lakes (48-core) node: Pitzer Resolved
(workaround)

CP2K 6.1 would fail with the following error when running on Pitzer Cascade Lakes (48-core) node:

Program received signal SIGFPE: Floating-point exception - erroneous arithmetic... Read more          
4 years 5 months ago 6 months 2 weeks ago

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