The OSC Help service of the Ohio Supercomputer Center consists of technical support and consulting services for OSC's high performance computing resources. Before contacting OSC Help, please check to see if your question is answered in either the FAQ list or the computing pages. Many of the questions asked by both new and experienced OSC users are answered in these web pages.
Toll Free: (800) 686-6472
Local: (614) 292-1800
Online: See form at bottom of page
Hours / Availability:
OSC staff members are typically available Monday through Friday, 9AM to 5PM Eastern, excluding holidays recognized by the Ohio State University (Click here for list), and generally will respond within 4 hours
Calls outside of normal business hours are answered by the OARnet Service Desk (staffed 24x7x365) who will create a ticket for OSC staff to address during normal business hours
Please cut and paste any requested information verbatim, rather than trying to summarize or paraphrase the information you are seeing on your screen. It is also better to provide too much information than too little, although multi-megabyte messages are strongly discouraged.
If you e-mail the location of a file to OSC Help, please set the permissions of the file to be world readable (eg. chmod a+r filename) and set the permissions of the directory hierarchy containing the file to be world readable and executable (eg. chmod a+rx directory). This is necessary because the consultants do not have administrator access to the supercomputers.
Open OnDemand Support:
If you are looking for help with OSC's open sourced Open OnDemand platform (e.g. available at openondemand.org), please consider posting something to our Discourse instance instead at https://discourse.osc.edu/c/open-ondemand Note this is DIFFERENT from the OSC OnDemand website (ondemand.osc.edu) most OSC clients use to access OSC resources. OSC Clients with issues related to that are welcome to utilize the form below.