OSC makes it easy to connect with expert support for your help requests, whether you are an existing or prospective client.
Existing clients:
- Review our list of Frequently Asked Questions (FAQ) or Cluster computing pages to find answers to common issues.
- Submit a question or request to the OSC Service Center using your OSC credentials.
- Learn how to use the Service Center and how to open a case.
- Need system access support? Reset your OSC account password. (Do not give your password to OSC Help or anyone via email, phone, or online form.)
- Prefer to call us? Clients can leave voicemail messages at (614) 292-1800. An OSC staff member will contact you as soon as possible, often within four hours, by phone or by opening a case in the Service Center.
- Availability: OSC staff will respond to voicemail messages between 9 a.m. and 5 p.m. Monday through Friday, with the exception of observed holidays.
Prospective clients:
- Email OSC at start@osc.edu to begin using our resources and services. (Please note that this is NOT a technical support contact, and not appropriate for support requests. If you have a login ID already, please look under the "Existing clients" section above.)
Open OnDemand users:
- For questions about OSC’s open-source web platform Open OnDemand*:
- Review documentation
- Find answers on Discourse
- Attend open office hours
- Connect with others and share resources in the Community Hub
*Open OnDemand is separate from OSC’s OnDemand website; for questions about the latter, please see instructions above for existing clients.
