Updated on 10:30 AM July 3rd, 2019:
Data on /fs/scratch is accessible now. We are working with the vendor to find the root cause and apologize for any inconvenience. Please contact firstname.lastname@example.org if you have any questions.
There is a problem with our scratch filesystem such that users can't access the data on scratch (/fs/scratch) if the data were created before 9 pm on Tuesday, July 2nd. We do not think there is any data loss after analyzing the log file. We have opened a case with the vendor to resolve the issue as quickly as possible. We will keep you posted and apologize for any inconvenience. Please contact email@example.com if you have any questions.