The Ohio Supercomputer Center (OSC) is experiencing an email delivery problem with several types of messages from MyOSC, impacting user signup, password changes, and possibly others such as budget request approvals. These emails are being incorrectly identified as phishing attempts, being quarantined at destination institution mail servers, and clients expecting the emails are not being notified. OSC is unaware of individual messages being quarantined.
We are working to resolve the matter and are seeking your assistance.
If you are not receiving expected email notifications from MyOSC, please take the following steps:
- Report the problem to the OSC Help Desk from the email address associated with your OSC account (or the email address you tried to sign up with). During normal business hours (M-F, 9-5 pm EST), we can assist in helping you complete the process of signing up, changing your password, etc.
- Email your local IT service support to notify them that legitimate emails from email@example.com are being quarantined. You may point them at the OSC Help Desk if they have questions.
Thank you for your patience as we work to resolve the email issues.
You can get the most up-to-date information about this issue by re-visiting this Known Issue.