Account Management

Group membership discrepancies

Group changes may not always propagate through to our HPC Systems, although they show in the Client Portal ( 

Issue: if you are added to a project that is still in a REQUESTED state, the group change will not propagate through once the project is ACTIVE.

If you feel you should have access to a group but it is not valid on HPC Systems, please contact OSC Help is NOT available has not been fully restored after yesterday's downtime. You can change your password, but you will not be able to use the new password on The updated password will work to log you into our clusters.

We do not know when it will be back in service, and we really apologize for any inconvenience this may have caused you.

Please contact if you have any questions.