| Ohio Supercomputer Center

Outbound Emails from MyOSC are Blocked at MS 365 Servers

Outbound emails, including account verification emails, from MyOSC to institutional email addresses utilizing MS 365 are being blocked as phishing attempts at the institution's server.

Who is impacted: most institutional email addresses utilizing MS 365, aside from OSU.

Workaround for new accounts: use Gmail/Yahoo/etc. email address, and update your email address on your account profile once the issue is fixed or your username is created.

We are currently working towards a fix for this issue.

Correction on OSC project restriction email

Updated:

OSC has resolved this morning's issue and reverted impacted projects back to an ACTIVE status. Queued jobs under those projects will be able to start once today's downtime ends. We apologize again for the inconvenience. Thank you for your continued support of OSC.

Original post:

my.osc.edu outbound email outage

There is an issue with my.osc.edu sending outbound emails, including the 'Forgot Password' emails.

There is ongoing work to resolve this issue as soon as possible.

Contact OSC Help if there are any questions.

"Forgot your password?" Unavailable

Password changes cannot be completed via the "Forgot your password?" tool at the login page of the Client Portal (my.osc.edu).

Passwords can be changed once you log into the Client Portal at my.osc.edu. This option is available in your profile.

Group membership discrepancies

Group changes may not always propagate through to our HPC Systems, although they show in the Client Portal (my.osc.edu).

Issue: if you are added to a project that is still in a REQUESTED state, the group change will not propagate through once the project is ACTIVE.

If you feel you should have access to a group but it is not valid on HPC Systems, please contact OSC Help.

Slow Processing of Password Changes

Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes.

We are working on resolving this issue.

Client Portal: Intermittent Outages

We are experiencing infrastructure issue on the servers that host the Client Portal (my.osc.edu).

Outages are intermittent.

We apologize for the inconvenience.
Please contact OSCHelp@osc.edu with any questions.

my.osc.edu is NOT available

my.osc.edu has not been fully restored after yesterday's downtime. You can change your password, but you will not be able to use the new password on my.osc.edu. The updated password will work to log you into our clusters.

We do not know when it will be back in service, and we really apologize for any inconvenience this may have caused you.

Please contact oschelp@osc.edu if you have any questions.

my.osc.edu logins failing

Logins to my.osc.edu are failing. This is unrelated to our InfiniBand issue; a router change at OARnet is the believed cause. They are working on re-establishing the necessary routing.

Account changes temporarily suspended

We are still experiencing some account problems related to Thursday's issue. As a result, we have taken my.osc.edu offline and cannot process email changes or password resets, either via self-service or via OSC Help.

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