A bug in the trigger that sends automated emails from client portal
We deployed a new version to OSC Client Portal (my.osc.edu) which involves a bug in the trigger that sends automated emails to some OSC clients.
Slow Processing of Password Changes
Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes.
We are working on resolving this issue.
Negative Balance Emails
Negative balance emails continue to be sent once an application is submitted.
To confirm whether or not you have truly submitted an application for additional resources and that you can safely ignore these emails, please do the following:
1) contact OSC Help (oschelp@osc.edu)
OR
1) log in to the Client Portal (my.osc.edu)
2) Project > Project Allocations
3) confirm you have a REQUESTED or IN_REVIEW allocation (NEW means it still needs to be submitted to the Committee)
Password Expiration Emails
Password expiration notices are still being sent after you change your password.
To ensure your password change date has been updated and the account will not expire, please look at your profile in the Client Portal:
1) Log in at my.osc.edu.
2) Click on your name in the upper right-hand corner.
3) Confirm the date on which your password will expire. This is on the right-hand side in the middle.
Application Errors
When beginning a major or discovery-level application for resources at OSC, you are asked for a required justification on the Additional Documents page. However, there is no mechanism for you to upload these documents and you cannot move forward to submit the application.
Our developers are working on a fix.
There is a workaround:
Storage usage reported in the Project Dashboard is not correct
After you log into the client portal (my.osc.edu), the storage usage of each project under 'Project Summaries' reported in the Project Dashboard is not correct. Please click 'Usage Details' associated with the project code to get the correct information under 'Project Storage by Date'.
Incorrect RU Balances
RESOLVED 2/20/2019
We deployed a new version of the Client Portal during our downtime on Tuesday, 2/5, and a bug has been introduced.
The Client Portal (my.osc.edu) and OSCUsage commands may show incorrect RU balances. If you have had a project award December 1, 2018 through February 5, 2019, your project is impacted.
This does NOT impact your work; negative balances penalties will NOT be applied.
Please continue your work as you normally would.
We are actively working on fixing this issue.