Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category | Resolution | Description | Posted | Updated |
|---|---|---|---|---|---|
| Singularity: failed to run a container directly or pull an image from Singularity or Docker hub | Software |
Resolved (workaround) |
You might encounter an error while run a container directly from a hub: [pitzer-login01]$ apptainer run shub://vsoch/hello-world Progress... Read more |
6 months 2 weeks ago | 1 day 1 hour ago |
| Apptainer sandbox fails on GPFS due to stale NFS file handles | Software |
Resolved |
Users may encounter errors when attempting to run a sandbox on GPFS-mounted directories such as /fs/scratch or /fs/ess. The error... Read more |
3 months 3 weeks ago | 1 day 1 hour ago |
| Singularity: failed to pull a large Docker image | Software |
Resolved (workaround) |
You might encounter an error while pulling a large Docker image: [pitzer-login01]$ apptainer pull docker://qimme2/core FATAL: Unable to pull docker://qiime2/core While... Read more |
6 months 2 weeks ago | 1 day 1 hour ago |
| Reached your pull rate limit while pull from Docker hub | Software |
Resolved (workaround) |
You might encounter an error when pulling from Docker hub: ERROR: toomanyrequests: Too Many Requests. or You have reached your... Read more |
4 years 5 months ago | 1 day 1 hour ago |
| AlphaFold 3 Warning: NVIDIA Driver Version Mismatch | Software |
Resolved |
While running AlphaFold 3, you may encounter the following warning message: 025-08-27 12:44:10.888652: W external/xla/xla/service/gpu/nvptx_compiler.cc... Read more |
2 months 2 weeks ago | 2 days 20 hours ago |
| Storage Service Interruption | Outage |
Resolved |
This is resolved. If you do not see the Project or Scratch filesystems in your filebrowser in OnDemand, use the "Restart Web Server" option in the help menu in... Read more |
2 weeks 2 days ago | 2 weeks 2 days ago |
| Code Server ondemand.osc.edu cannot open this folder because it contains system files | OnDemand, Software |
Resolved |
Trying to download a directory through code server results in the error "ondemand.osc.edu cannot open this folder because it contains system files" |
1 month 1 day ago | 1 month 1 day ago |
| MVAPICH 3.0 hang due to PMI mismatch with Slurm | Software |
Unresolved |
Applications such as Quantum ESPRESSO, LAMMPS, and NWChem experienced hangs with MVAPICH 3.0 due to a PMI mismatch. MVAPICH 3.0 was built with PMI-1, while newer Slurm versions on RHEL 9... Read more |
1 month 2 weeks ago | 1 month 2 weeks ago |
| MPI fails with UCX 1.18 | Software |
Resolved (workaround) |
After the downtime on August 19, 2025, users may encounter UCX errors such as: UCX ERROR no active messages transport to <no debug data>: self/memory -... Read more |
3 months 3 days ago | 1 month 2 weeks ago |
| cp2k/2023.2 can produce huge output containing MKL messages | Ascend, Cardinal, Pitzer, Software |
Resolved (workaround) |
On all clusters the cp2k executables from module cp2k/2023.2 can produce huge output files due to many many repeating errors from MKL, e.g.: ... Read more |
3 months 2 weeks ago | 1 month 3 weeks ago |
