Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Titlesort descending Category Resolution Description Posted Updated
Slow Processing of Password Changes Account Management, client portal Resolved

Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes.

We are working on resolving this issue.

5 years 5 months ago 3 years 1 week ago
Slurm database repair on 01/25/2024 Outage Resolved

We have scheduled a Slurm database repair, which is planned to start at 8:30 am US/Eastern on Thursday, January 25, 2024. During the repair, Slurm database will be offline; running jobs and... Read more

10 months 3 weeks ago 10 months 2 weeks ago
Slurm on Pitzer is offline Resolved

The Slurm scheduler for Pitzer is currently offline. We are working with the vendor for the fix. Sorry for the inconvenience.

9 months 2 weeks ago 9 months 2 weeks ago
Slurm to be Upgraded to Version 23.11.4 Owens, Pitzer Resolved

Updates on 04/08/2024:

The rolling reboots are completed. 

Updates:

We will perform rolling reboots on this... Read more

9 months 2 weeks ago 8 months 1 week ago
Some backups of ESS project directories are missed Resolved

Backups of ESS project directories (/fs/ess) are missed on August 10 and 13, 2022. We apologize for the inconvenience.

Please contact OSC Help if you... Read more

2 years 3 months ago 2 years 3 months ago
Some issues remain after downtime Login Problems, Operations, Outage Resolved

15 July 2016, 5:00PM update: some additional issues we are facing

  • We are experiencing periodic hangs of the GPFS client file system software used with the new storage environment. We... Read more
8 years 5 months ago 7 years 2 months ago
Spurious warnings about balance being exhausted client portal Resolved

Due to the price changes and some specifics about MyOSC, you may get warnings... Read more

4 years 5 months ago 4 years 4 months ago
Stale File Handles on GPFS clients filesystem Resolved

OSC is experiencing some problems with the Project and Scratch filesystems that are resulting in some jobs seeing "stale file handles". We are investigating the problem and will provide updates as... Read more

5 years 11 months ago 5 years 11 months ago
STAR-CCM+ MPI job failure and workaround Cardinal, Software Resolved
(workaround)

STAR-CCM+ encounters errors when running MPI jobs with Intel MPI or OpenMPI, displaying the following message:

ib_iface.c:1139 UCX ERROR Invalid active_speed on mlx5_0:1: 128

... Read more

1 month 4 weeks ago 1 month 3 weeks ago
Starccm license unavailable Feb 21, 2021 Licensing Resolved

Updated on Feb 25:

StarCCM license outage is restored.

Original post:

The Starccm software license at OSC will be terminated on Sunday Feb... Read more

3 years 9 months ago 3 years 9 months ago

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