Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Title Category Resolutionsort descending Description Posted Updated
Email Issues client portal Resolved

OSU is having ongoing periodic problems with Microsoft (their mail hosting provider) severely delaying outbound email. There is no solution being offered and no timeline for getting it resolved.... Read more

3 years 11 months ago 3 years 8 months ago
Owens is in Partial Service Owens Resolved

3:45PM April 3, 2017 Update: GPU nodes on Owens are available. 

206 Owens nodes are not accessible to users due to GPU testing and a bad Ethernet switch. It is expected... Read more

6 years 6 months ago 6 years 5 months ago
Oakley Login Node Issues Login Problems Resolved

Currently users connecting via SSH to Oakley may recieve "connection refused" or "connection failed" errors if they were not logged in before this occurred.  Glenn is currently functioning... Read more

9 years 3 months ago 9 years 3 months ago
Statewide Intel compiler license checkout failures Licensing Resolved

This morning (9/10/14) we updated our Intel compiler licenses. We are seeing some unexpected license checkout failures in the logs (please click through to see details):

10:44:... Read more          
9 years 2 weeks ago 9 years 2 days ago
XDMOD outage: 9AM-4PM June 2 2021 Outage Resolved

There is a scheduled outage for XDMOD tool (xdmod.osc.edu) between 9AM-4PM June 2 2021 for upgrading to 9.5.0. During the outage XDMOD will be in maintain mode and not accessible by OSC users. ... Read more

2 years 4 months ago 2 years 3 months ago
OnDemand service is not available OnDemand Resolved

Update:

OnDemand service is available again.

Original post:

OnDemand service is not available and won't let users log in. We are working to fix it as soon as we can.... Read more

4 years 8 months ago 4 years 8 months ago
Submit filter bug after downtime Batch Resolved

A change was made to a part of our batch software during the downtime that should have only affected users who are a part of multiple projects. We have found that there is a bug in the changes... Read more

7 years 7 months ago 7 years 7 months ago
issues accessing /fs/ess/ locations filesystem, Operations, Outage Resolved

15 Aug 2022 resolved

... Read more

1 year 1 month ago 1 year 1 month ago
6/4/13 Scheduled Downtime Outage Resolved

HPC systems are currently offline for scheduled maintenance. See osc.edu/n for more information.

10 years 3 months ago 10 years 3 months ago
my.osc.edu outbound email outage Account Management, client portal, login, Login Problems Resolved

There is an issue with my.osc.edu sending outbound emails, including the 'Forgot Password' emails.

There is ongoing work to resolve this issue as soon as possible. 

Contact OSC... Read more

3 years 8 months ago 3 years 8 months ago

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