Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Title Category Resolutionsort descending Description Posted Updated
Annual Allocation Balances Incorrect client portal Resolved

Balances for annual allocations projects are wrong in my.osc.edu and on the OSCusage command; usage information is correct. Individual communications to PIs have been sent; more information to... Read more

4 years 7 months ago 4 years 5 months ago
Issue when loading multiple Fluent or ANSYS modules simultaneously Software Resolved

Due to the way our Fluent and ANSYS modules are configured, simultaneously loading multiple of either module will cause a cryptic error.  The most common case of this happening is when multiple of... Read more

9 years 8 months ago 8 years 7 months ago
Multi-node job hang with ORCA 5 Owens, Pitzer, Software Resolved
(workaround)

You may experience a multi-node job hang if the job runs into a module that requires heavy I/O, e.g., MP2 or CCSD. Additionally, it potentially leads to our GPFS performance issue. We have... Read more

2 months 1 week ago 2 months 1 week ago
Client Portal: Intermittent Outages Account Management, Account/Shell, Login Problems, Outage Resolved

We are experiencing infrastructure issue on the servers that host the Client Portal (my.osc.edu).

Outages are intermittent.

We apologize for the... Read more

5 years 4 months ago 4 years 11 months ago
Issues with GPFS filesystem since Saturday May 18 filesystem Resolved

Update Posted on 20 May 2019 13:24

We fixed the problem with both project and scratch filesystem. Please contact oschelp@osc.edu if... Read more

5 years 1 month ago 5 years 4 weeks ago
Correction on OSC project restriction email Account Management Resolved

Updated:

OSC has resolved this morning's issue and reverted impacted projects back to an ACTIVE status. Queued jobs under those projects will be able to start once today's... Read more

2 years 11 months ago 2 years 11 months ago
Dec 27, 2016: Issues with /fs/project filesystem Resolved

Dec 27, 2016 3:46PM Update: Both project and scratch file systems (/fs/project and /fs/scratch ) are back to normal now.  Some users' jobs may be... Read more

7 years 5 months ago 7 years 5 months ago
OnDemand experiencing difficulties Web Services Resolved

OnDemand is experiencing some difficulties that may be related to the changes from the downtime. We are aware of these problems and are working on resolving them. We appreciate your patience.

10 years 4 months ago 10 years 4 months ago
Terminal function from RStudio app through OnDemand does not work OnDemand Resolved

Terminal function from RStudio app through OnDemand does not work. It returns error as below:

Rstudio cannot launch terminals.

We are working on the... Read more

1 year 6 months ago 1 year 6 months ago
Rolling reboot of all clusters, starting from 8 AM Tuesday, June 19, 2018 Batch, Owens, Ruby Resolved

Posted on June 12, 2018, at 4:40 PM:

We will have rolling reboots of three clusters (Owens, Ruby, and Oakley) including login and compute nodes, starting from 8 AM Tuesday... Read more

6 years 6 days ago 5 years 11 months ago

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