Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category | Resolution | Description | Posted |
Updated |
|---|---|---|---|---|---|
| Application Errors | client portal |
Resolved |
When beginning a major or discovery-level application for resources at OSC, you are asked for a required justification on the Additional Documents page. However, there is no mechanism for you to... Read more |
5 years 4 months ago | 5 years 1 month ago |
| BWA Software Security Vulnerability | Software |
Resolved |
... Read more |
5 years 1 month ago | 5 years 1 month ago |
| "Forgot your password?" Unavailable | Account Management, client portal |
Resolved |
Password changes cannot be completed via the "Forgot your password?" tool at the login page of the Client Portal (my.osc.edu). Passwords can be changed once you log into the Client Portal... Read more |
5 years 2 months ago | 5 years 2 months ago |
| A bug in the trigger that sends automated emails from client portal | client portal |
Resolved |
We deployed a new version to OSC Client Portal (my.osc.edu) at 3 pm Tuesday, July 9th, which involves a bug in the trigger that sends automated emails to some OSC clients with the subject 'Your... Read more |
5 years 2 months ago | 5 years 2 months ago |
| Client Portal: Intermittent Outages | Account Management, Account/Shell, Login Problems, Outage |
Resolved |
We are experiencing infrastructure issue on the servers that host the Client Portal (my.osc.edu). Outages are intermittent. We apologize for the... Read more |
5 years 7 months ago | 5 years 2 months ago |
| Data on /fs/scratch is not accessible | filesystem |
Resolved |
Updated on 10:30 AM July 3rd, 2019: Data on /fs/scratch is accessible now. We are working with the vendor to find the root cause and apologize for any inconvenience. ... Read more |
5 years 2 months ago | 5 years 2 months ago |
| Rolling reboot of all clusters, starting from 9:30 AM June 05, 2019 | Batch, login, Owens, Pitzer, Ruby |
Resolved |
Update #2 Posted on 14 June 2019 12:33 PM The rolling reboots of all clusters are completed. Please contact oschelp@osc.edu if you... Read more |
5 years 3 months ago | 5 years 3 months ago |
| GPFS filesystem Errors on June 4 2019 | filesystem |
Resolved |
Update Posted on 04 June 2019 12:27 PM We fixed the problem with both project and scratch filesystem and the service has been restored. Please contact ... Read more |
5 years 3 months ago | 5 years 3 months ago |
| Issues with GPFS filesystem since Saturday May 18 | filesystem |
Resolved |
Update Posted on 20 May 2019 13:24 We fixed the problem with both project and scratch filesystem. Please contact oschelp@osc.edu if... Read more |
5 years 3 months ago | 5 years 3 months ago |
| Password Expiration Emails | client portal |
Resolved |
Password expiration notices are still being sent after you change your password. |
5 years 4 months ago | 5 years 4 months ago |
