Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Title Category Resolution Description Postedsort ascending Updated
Segmentation fault from openmpi/1.10-hpcx and 2.0-hpcx on Owens Owens, Software Resolved

We have found that recent MPI jobs using openmpi/1.10-hpcx and openmpi/2.0-hpcx on Owens may complete or hang until the job is killed, but receive segmentation fault. Some applications might be ... Read more

3 years 6 months ago 3 years 5 months ago
"Forgot your password?" Unavailable Account Management, client portal Resolved

Password changes cannot be completed via the "Forgot your password?" tool at the login page of the Client Portal (my.osc.edu).

Passwords can be changed once you log into the Client Portal... Read more

3 years 7 months ago 3 years 7 months ago
Group membership discrepancies Account Management, client portal Resolved

Group changes may not always propagate through to our HPC Systems, although they show in the Client Portal (my.osc.edu). 

Issue: if you are added to a project that is still in a REQUESTED... Read more

3 years 7 months ago 3 years 5 months ago
A bug in the trigger that sends automated emails from client portal client portal Resolved

We deployed a new version to OSC Client Portal (my.osc.edu) at 3 pm Tuesday, July 9th, which involves a bug in the trigger that sends automated emails to some OSC clients with the subject 'Your... Read more

3 years 7 months ago 3 years 7 months ago
Slow Processing of Password Changes Account Management, client portal Resolved

Password changes are taking longer than usual to process through the system. In some test cases up to 17 minutes.

We are working on resolving this issue.

3 years 7 months ago 1 year 2 months ago
Data on /fs/scratch is not accessible filesystem Resolved

Updated on 10:30 AM July 3rd, 2019:

Data on /fs/scratch is accessible now. We are working with the vendor to find the root cause and apologize for any inconvenience.  ... Read more

3 years 7 months ago 3 years 7 months ago
Rolling reboot of all clusters, starting from 9:30 AM June 05, 2019 Batch, login, Owens, Pitzer, Ruby Resolved

Update #2 Posted on 14 June 2019 12:33 PM

The rolling reboots of all clusters are completed. Please contact oschelp@osc.edu if you... Read more

3 years 8 months ago 3 years 8 months ago
GPFS filesystem Errors on June 4 2019 filesystem Resolved

Update Posted on 04 June 2019 12:27 PM

We fixed the problem with both project and scratch filesystem and the service has been restored. Please contact ... Read more

3 years 8 months ago 3 years 8 months ago
Issues with GPFS filesystem since Saturday May 18 filesystem Resolved

Update Posted on 20 May 2019 13:24

We fixed the problem with both project and scratch filesystem. Please contact oschelp@osc.edu if... Read more

3 years 8 months ago 3 years 8 months ago
Negative Balance Emails client portal Resolved

Negative balance emails continue to be sent once an application is submitted.

To confirm whether or not you have truly submitted an application for additional resources and that you can... Read more

3 years 9 months ago 3 years 5 months ago

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