Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.
A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.
A known issue with Resolved Resolution state has been corrected.
| Title | Category |
Resolution |
Description | Posted | Updated |
|---|---|---|---|---|---|
| MPI fails with UCX 1.18 | Software |
Resolved (workaround) |
After the downtime on August 19, 2025, users may encounter UCX errors such as: UCX ERROR no active messages transport to <no debug data>: self/memory -... Read more |
5 months 2 weeks ago | 4 months 4 days ago |
| AlphaFold 3 Warning: NVIDIA Driver Version Mismatch | Software |
Resolved |
While running AlphaFold 3, you may encounter the following warning message: 025-08-27 12:44:10.888652: W external/xla/xla/service/gpu/nvptx_compiler.cc... Read more |
5 months 1 week ago | 2 months 1 week ago |
| Mathematica fails to launch | Pitzer, Software |
Resolved (workaround) |
Mathematica was not launching due to firewall issues. We point our mathematica instances at an external Mathematica server, which have stopped working. The issue is now resolved as of Sep... Read more |
5 months 1 hour ago | 4 months 2 weeks ago |
| GPU/VIS nodes for various OOD apps are broken | Cardinal, OnDemand, Outage, Software |
Resolved |
After the most recent downtime we discovered that various OOD apps relying on the "virtualgl" module on Cardinal were broken. We have since updated and pinned the latest virtualgl version... Read more |
1 week 1 day ago | 2 days 23 hours ago |
| Ascend desktop including lightweight is not working |
Resolved |
Update: this is fixed. Original Post: Ascend Desktop, including... Read more |
10 months 1 week ago | 10 months 1 week ago | |
| Possible job failures due to MPI library change on Pitzer after May 20 | Software |
Resolved |
There are changes on MPI libraries on Pitzer after May 20. We will upgrade MOFED from 4.9 to 5.6 and recompile all OpenMPI and Mvapich2 against the newer MOFED version. Users with their own MPI... Read more |
2 years 9 months ago | 2 years 9 months ago |
| Slurm on Pitzer is offline |
Resolved |
The Slurm scheduler for Pitzer is currently offline. We are working with the vendor for the fix. Sorry for the inconvenience. |
1 year 11 months ago | 1 year 11 months ago | |
| Slurm to be Upgraded to Version 23.11.4 | Owens, Pitzer |
Resolved |
Updates on 04/08/2024: The rolling reboots are completed. Updates: We will perform rolling reboots on this... Read more |
1 year 11 months ago | 1 year 10 months ago |
| Backup Issues | Backups |
Resolved |
Updates on 04/17: OSC has conducted thorough validations to ensure the integrity of our backup data for user home directories and the /fs/ess filesystem. ... Read more |
1 year 10 months ago | 1 year 9 months ago |
| Multi-node job hang with ORCA 5 | Owens, Pitzer, Software |
Resolved (workaround) |
You may experience a multi-node job hang if the job runs into a module that requires heavy I/O, e.g., MP2 or CCSD. Additionally, it potentially leads to our GPFS performance issue. We have... Read more |
1 year 10 months ago | 9 months 1 week ago |
