Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Title Category Resolution Description Posted Updatedsort descending
LAMMPS ppn=40 GPU problem on Pitzer Pitzer, Software Resolved

On Pitzer both LAMMPS 22Aug18 and 5Jun19 gpu jobs with ppn=40 hang immediately after lammps begins execution.  A workaround is to use ppn=39.

4 years 3 months ago 3 years 3 weeks ago
my.osc.edu outbound email outage Account Management, client portal, login, Login Problems Resolved

There is an issue with my.osc.edu sending outbound emails, including the 'Forgot Password' emails.

There is ongoing work to resolve this issue as soon as possible. 

Contact OSC... Read more

3 years 2 weeks ago 3 years 2 weeks ago
Email Issues client portal Resolved

OSU is having ongoing periodic problems with Microsoft (their mail hosting provider) severely delaying outbound email. There is no solution being offered and no timeline for getting it resolved.... Read more

3 years 3 months ago 3 years 1 week ago
Rolling reboot of Owens and Pitzer starting from February 3, 2020 login, Owens, Pitzer Resolved

2:11 PM 2/17/2020 Update:

The rolling reboot of Owens has been completed.

12:41 PM 2/10/2020 Update:

The rolling reboot of Pitzer has been... Read more

3 years 1 week ago 2 years 11 months ago
(informational) GPFS maintenance work duplicate known issue filesystem Resolved

Maintenance work on the GPFS servers is scheduled to be performed today, 28 Feb 2020 at 2:00p.m.

Although there is no direct impact expected to services at OSC, there may be short... Read more

2 years 11 months ago 2 years 11 months ago
OSC OnDemand is not responsive OnDemand Resolved

OSC OnDemand is not responsive now. We are investigating the problem now. Please use other ways like ssh to connect to OSC HPC systems. 

We apologize for any inconvenience this may cause... Read more

2 years 11 months ago 2 years 11 months ago
Inviting user to a project based on project and user types (academic/commercial/classroom) client portal Resolved

A recent update has corrected this error.

3 years 3 months ago 2 years 11 months ago
Storage Problems - GPFS services (Project / Scratch) filesystem Resolved

Updates at 15:52 March 11, 2020:

The issue with the Project file system that causes deletes of file system snapshots to fail has now been resolved. OSC Project file system... Read more

2 years 11 months ago 2 years 11 months ago
HPC Job Activity Table: Save Report client portal Resolved

If you save a report at the HPC Job Activity Table, you must exit out of your web browser in order to have the report saved correctly and be able to switch in between the reports.

There is... Read more

3 years 6 months ago 2 years 11 months ago
Maintenance outage on the cluster export services Maintenance, OnDemand, Ruby Resolved

Update on 14 April 2020, 0903:

Work is completed.

Original message:

There will be maintenance on cluster export services on Tuesday, April... Read more

2 years 10 months ago 2 years 10 months ago

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