Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Titlesort descending Category Resolution Description Posted Updated
Certain modules not accessible Software Resolved

Certain modules are not working for all clusters since the downtime.  We have reports specifically that Amber, Gaussian, and Turbomole are not working.  We are working to resolve the issue, but... Read more

10 years 6 months ago 10 years 6 months ago
Client Portal inaccessible client portal Resolved

All users are currently unable to login to OSC client portal.

When attempting to login to OSC... Read more

4 years 1 month ago 4 years 1 month ago
Client Portal: Intermittent Outages Account Management, Account/Shell, Login Problems, Outage Resolved

We are experiencing infrastructure issue on the servers that host the Client Portal (my.osc.edu).

Outages are intermittent.

We apologize for the... Read more

6 years 5 days ago 5 years 6 months ago
Compatibility Issues with NumPy 2.0 Software Resolved
(workaround)

The newly released version of NumPy 2.0 includes substantial internal changes, including migrating code from C to C++. These modifications have led to significant issues... Read more

5 months 3 weeks ago 3 months 1 week ago
Conda activate will be enabled for python and miniconda3 modules Resolved

If you've previously utilized conda init to enable the conda activate command, your shell configuration file such as .bashrc would have been altered with... Read more

9 months 1 week ago 9 months 1 day ago
Core and Node labels on Classroom app are incorrect Unresolved

The core and node labels on the Classroom app (class.osc.edu) incorrectly displays as '0', regardless of the requested number of cores for a job. While this label is incorrect, the job is still... Read more

2 weeks 2 days ago 2 weeks 2 days ago
Core label on OnDemand app is incorrect OnDemand Unresolved

The core label on the OnDemand app incorrectly displays as '1', regardless of the requested number of cores for a job. While this label is incorrect, the job is still allocated the correct number... Read more

2 weeks 3 days ago 2 weeks 3 days ago
Correction on OSC project restriction email Account Management Resolved

Updated:

OSC has resolved this morning's issue and reverted impacted projects back to an ACTIVE status. Queued jobs under those projects will be able to start once today's... Read more

3 years 7 months ago 3 years 7 months ago
CP2K 6.1 Floating-point exception on Pitzer Cascade Lakes (48-core) node Owens, Pitzer Resolved
Program received signal SIGFPE: Floating-point exception - erroneous arithmetic operation.

Backtrace for this error:

Thid could be a bug in libxsmm 1.9.0 which is released on Mar 15... Read more

3 months 1 week ago 3 months 1 week ago
CP2K 6.1 would fail on Pitzer Cascade Lakes (48-core) node: Pitzer Resolved
(workaround)

CP2K 6.1 would fail with the following error when running on Pitzer Cascade Lakes (48-core) node:

Program received signal SIGFPE: Floating-point exception - erroneous arithmetic... Read more          
3 years 7 months ago 2 years 9 months ago

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