Known issues

Unresolved known issues

Known issue with an Unresolved Resolution state is an active problem under investigation; a temporary workaround may be available.

Resolved known issues

A known issue with a Resolved (workaround) Resolution state is an ongoing problem; a permanent workaround is available which may include using different software or hardware.

A known issue with Resolved Resolution state has been corrected.

Known Issues

Titlesort descending Category Resolution Description Posted Updated
Downtime Update: All Major Services Online Resolved

Friday, Sept 25th 12PM Noon:

  • Oakley is back online and has resumed running jobs.  
  • Ruby... Read more
9 years 2 months ago 9 years 2 months ago
Email Issues client portal Resolved

OSU is having ongoing periodic problems with Microsoft (their mail hosting provider) severely delaying outbound email. There is no solution being offered and no timeline for getting it resolved.... Read more

5 years 1 month ago 4 years 10 months ago
Emergency InfiniBand Shutdown (All systems) Network Resolved

We have returned to service. It appears that we have resolved the networking issues enough to allow jobs to run safely. We will continue working with our vendors to fix any remaining hardware... Read more

10 years 4 months ago 10 years 4 months ago
Emergency maintenance in OSC’s data center Feb 10 2022 Outage, Owens, Pitzer Resolved

OSC will shut down significant portions of the Owens and Pitzer clusters for several hours this afternoon (Thursday, Feb.... Read more

2 years 10 months ago 2 years 10 months ago
Emergency UPS Maintenance Maintenance Resolved

A UPS in the data center requires some emergency maintenance to be undertaken at 2PM on Oct 11 2023. There is a very small chance that parts of Owens and of the C18 Pitzer nodes may lose power as... Read more

1 year 2 months ago 1 year 1 month ago
Error 'libim_client.so: undefined reference to uuid@' with MVAPICH2 in Conda environment Owens, Pitzer, Software Resolved

Users may encoutner an error like 'libim_client.so: undefined reference to `uuid_unparse@UUID_1.0' while compiling MPI applications with mvapich2 in some Conda enivronments. We found pre-installed... Read more

4 years 8 months ago 2 years 8 months ago
Error when downloading SRA data on computing nodes Owens, Pitzer, Software Resolved
(workaround)

NCBI blocks any connection from computing nodes because they are behind firewalls. Thus OSC users cannot use SRA tools to download data "on-the-fly" at runtime on computing nodes, e.g. 'fastq-dump... Read more

5 years 4 months ago 2 years 7 months ago
Estimated charging for serial jobs on Oakley is incorrect Batch Resolved

Currently, the estimated RU charge reported at the end of a job shows an incorrect value for serial jobs on Oakley of the entire node. Jobs are being charged the correct amount in the official... Read more

9 years 2 months ago 6 years 6 months ago
Extra messages during job startup and ending on Owens and Pitzer Batch, Owens, Pitzer Resolved

All jobs on Owens and Pitzer that started or ended after 13:14 Monday, March 11 would see the following extra messages at the beginning and end of the job:

pmlogger: cannot open log "/... Read more          
5 years 9 months ago 5 years 9 months ago
Fail to connect with VS Code 1.86 Resolved

VS Code 1.86 (aka the ‘January 2024’ update) requires ≥glibc 2.28 which are not supported on Pitzer and Owens clusters. Please downgrade to VS Code 1.85. 

See this link for more... Read more

10 months 1 week ago 7 months 2 weeks ago

Pages